Privacy policy.

Last updated: 8 July 2026

Who we are

SPS Facilities Pty Ltd (ABN 16 011 022 209) (“SPS Facilities”, “we”, “our” or “us”) provides commercial cleaning and facilities services across Queensland. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we collect and use it, who we share it with, and how you can access it, correct it or make a complaint. It applies to our website and to our dealings with clients, suppliers and job applicants.

The information we collect

The personal information we collect depends on how you deal with us. It may include:

• Contact details – your name, company, position, email address and phone number.
• Enquiry details – information you provide when you request a quote, submit a form on our website, or contact us by phone or email.
• Client and site information – details we need to deliver services under a cleaning or facilities agreement, including site contacts, access requirements, schedules and service records.
• Billing information – details needed to invoice for and receive payment for our services.
• Recruitment information – if you apply to work with us: your resume, work history, qualifications, licences and referee details, and, where relevant to the role, medical or police check information.
• Website usage data – technical information such as your IP address, browser type and the pages you visit, collected through cookies and analytics tools.

How we collect it

We collect personal information directly from you wherever possible – for example, when you submit an enquiry through our website, email us, call us on 1300 663 963, meet with our team, or enter into an agreement with us. We may also collect information automatically when you use our website (see Cookies and website analytics below) and, for job applicants, from referees and screening providers with your consent.

How we use your information

We collect, hold and use personal information to:

• respond to your enquiries and prepare quotes and proposals;
• deliver and manage our services, including scheduling, quality inspections, reporting and client communication through our workforce management systems;
• invoice, process payments and maintain our business records;
• assess job applications and manage recruitment;
• improve our website and services;
• send service updates or marketing communications you have asked to receive (you can opt out at any time); and
• comply with our legal obligations.

Who we share it with

We do not sell personal information. We may share personal information with:

• service providers who help us run our business, such as IT and website hosting providers, email services, workforce management software providers, and our professional advisers and insurers;
• our staff, where they need it to deliver our services; and
• government agencies or other parties where we are required or authorised by law to do so.

Some of our service providers may store information on servers located outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs.

Cookies and website analytics

Our website uses cookies and similar technologies to help it function and to help us understand how visitors use it. Analytics information is collected in aggregate and does not identify you personally. You can set your browser to refuse cookies, although some parts of the site may not work as intended if you do.

How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This includes access controls on our systems, reputable software and hosting providers, and staff training. We keep personal information only for as long as we need it for the purposes described in this policy or as required by law, and then take reasonable steps to destroy or de-identify it.

Accessing or correcting your information

You can ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time. We may ask you to verify your identity before we release or change any information.

Making a privacy complaint

If you believe we have mishandled your personal information, please contact us first using the details below. We will investigate and respond to you. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page, with the date it was last updated shown at the top.

Contact us

For privacy enquiries, requests for access or correction, or complaints:

SPS Facilities Pty Ltd
Phone: 1300 663 963
Email: spshelpdesk@spsfacilities.com