If you’ve never had to think about what’s actually covered in your commercial cleaning contract, that’s usually a good sign, it means your current arrangement is working. But if you’re reviewing a contract, opening a new site, or just curious what you’re paying for, here’s a plain-English breakdown of what a standard commercial office clean typically includes, and where it stops.
What a standard clean typically covers
- General office areas: vacuuming, mopping hard floors, dusting surfaces and emptying bins.
- Kitchens and bathrooms: cleaned and restocked, including consumables such as soap, paper towel and toilet paper.
- Shared and high-touch areas: reception, meeting rooms, lift buttons and door handles.
- Reporting: a record of what was done and when, so nothing depends on memory or trust alone.
What usually sits outside the standard clean
- Specialised cleaning: deep kitchen and bathroom cleans, high and low-rise window cleaning, and external building washes.
- Floor care: stripping and sealing, machine scrubbing, and carpet, furniture or steam cleaning.
- Pest control and grounds maintenance: proactive, scheduled services rather than part of the daily routine.
- Compliance management: keeping inductions and security clearances up to date, with a hard stop built into our Workforce Management rostering system so no one can be rostered on site without current clearance.
These sit outside the standard scope not because they matter less, but because they’re typically scheduled periodically or as needed, rather than daily or weekly.
Why it’s worth checking your scope of works
Knowing exactly what’s included, and what isn’t, means fewer surprises at contract review time and a clearer picture of value. At SPS Facilities, real-time reporting through our Workforce Management platform means clients can see exactly what’s covered day to day, and add specialised or project services as needed without it being a surprise.
Not sure what’s actually in your current scope of works? Talk to SPS Facilities or call 1300 663 963 for a straightforward run-through of what’s covered, and what’s not.
Common questions
Everything you need to know.
Want to know more about how SPS Facilities supports healthy workplaces year-round?
Call us on 1300 663 963
or request a quote.
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Not usually. It's typically a separate, scheduled service, though many providers, including SPS Facilities, can bundle it into a broader facility support package.
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Check your scope of works document, or ask your provider directly. A good provider should be able to explain clearly what's included without you having to dig for it.